Pause of Tech Support Announcement
Added 2020-09-20 06:25:40 +0000 UTCHi, everyone.
Starting from today, we will no longer provide any tech support until further notice.
Investigating and finding out why the game doesn't work on another person's machine is time-consuming. The complexity increases when the other person's machine isn't in the language that we understand. Unfortunately, we are a very small team and the time spending on providing support means less time working on the game itself.
As discussed with the supporters during the new release plan, we wanted to provide limited supports at first, but the amount of messages asking for our support have been increasing to the point that it starts to affect the development time.
While we would love for everyone to be able to play the game, we have to make a decision that prioritizes finishing the game first.
If your card is recently charged but you cannot play the game, you can send us a message to ask for a refund.
Thank you for your understanding
- Punipen
Comments
It's understandable actually.
Mark
2020-09-20 16:55:08 +0000 UTCThat's right, finish the game first. Then you can go with tech support.
michael_0_0_0_1
2020-09-20 06:55:20 +0000 UTCWow! You had tec support? That's really impressive!
Andrew Whelan
2020-09-20 06:38:22 +0000 UTCNo worries. I didn’t even realize you were providing this service. The fact you’ve been doing it so far is quite amazing of you to do
Rex Aurum
2020-09-20 06:27:12 +0000 UTC
