Payment Troubles
Added 2018-08-31 19:09:56 +0000 UTCHey folks,
Patreon will run their monthly transactions at midnight tonight, and thanks to some changes they made to their payment processing system, there may be more declines and issues than normal.
Thankfully, they passed along some advice to us creators, and I'm going to paste it below as a guide for anyone having trouble tomorrow. I'm not personally able to help with payment issues, so please use this guide if you hit a snag.
— Aaron
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If your patrons are having any trouble, here’s what they can do:
- If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
- If their payment failed, they can follow these steps or switch to a different payment method.
- They can reach out to the Patreon support team to get account specific help.
Here’s what we’ll be doing:
- We’ll reach out via email to any patron who receives a “declined” payment with info on what they can do and how.
- We will continue Patreon’s proactive practice of retrying payments throughout the month.
