About the Error (404) and why I won't be using Dropbox from now on.

Here's the TL:DR version

- Dropbox customer support was terrible and apparently all my links are not coming back up. 

- I can't monitor my bandwidth usage with Dropbox, so I can never know how close I am to reaching a daily limit (which is what caused all my links to be taken down) 

- Dropbox customer support was really ... REALLY terrible!

- MEGA has a better alternative with how they handle bandwidth limits (it's monthly instead of daily), and they have the limit easily visible, so I wouldn't have any future surprises.


Now here's the lenghty and descriptive version.

- On Saturday night all my links (current rewards, past rewards etc) went down because I exceed their traffic limit.

- This kind of "block" is automatically lifted after 24h.

- I waited until Sunday night, nothing. Waited until monday night (48h) and still nothing.

- So I got in touch with their costumer support. This is where it got interesting.

I described my issue, how I received a notification about excess traffic, the person responding my ticket replied with that "generic response" and linked me all possible articles about why my links could be down. Even DMCA notices.

I replied that it wasn't a DMCA case, and that I had a notification stating it was due to excess traffic, so I knew the reason of why my links where down, and that my question was about why the links were not up yet.

They went to check and then replied I'd have to wait another 24h and rename/re-generate links to all my files again (which are well over 200) because those previous links would not work anymore. If that was the case, I said I would simply move to a different service.

They proceed to point out how "they understood my issue", how "this type of inconvenient happens", how "they were also costumers", and all that, but at the end of the day, they couldn't do anything about it.  

Then the attendant proceed to link me the possible reasons of why the issue happened. Again. =).

Bottom line is, if I can't trust a service that went something happens I have zero costumer support, that service is no good for me. Specially in a situation where you guys can't access the rewards because of that.

From now on, where will the rewards be available?

I've been using MEGA to share the video process over the past years and never had any issues with them. They also have the possibility of sharing folders, checking previews and such, similar to dropbox.

They have an amazing advantage over dropbox. I can SEE how much traffic my account generated and how much I have left. Which is amazing, because this whole problem with Dropbox happened because I had zero control or way to monitor traffic on my account to see how close I was of reaching a limit.

Also, their traffic limit is calculated per month instead of daily. Which is great because we have a LOT of traffic in 1-3 days when I send the rewards, and then on the rest of the month is just a bit of traffic here and there. So we don't run the risk of reaching a daily limit when I send the rewards.


Will the dropbox links be available again at some point? 

If for some reason they are working again after 24h, I'll leave them up until the end of the month so you guys can download any file you guys have pending. 

Will I be able to access the rewards from previous months I've been a patron? 

Of course you will, they just be available on MEGA instead. So yes, you'll need the new links.

When the new links will be available?

I'll be uploading the files over the next few days and generating the new links. I'll make a post when they are available. Keep in mind we are talking about over 6years of rewards, so it's not something that can be done in a few minutes.

I'll start with with the current rewards and and the individual pin-ups then I'll proceed to upload the past months.

Again I'm sorry about this whole issue, I wish I had better support from Dropbox than what I had. But I cannot risk having a situation like this happening again in the future, so it's a necessary change.

We'll have everything up and running again in no time!