Pledge and payment processing issues.
Added 2018-08-02 17:07:52 +0000 UTCHello, Everyone!
I just got word that a lot of people are having problems with their pledge this month! It seems that Patreon has made a change to their billing system and a lot of transactions got flagged as fraudulent by the banks. YIKES!
If this happened to you, you probably got an email explaining things. Youβll need to contact your credit card company and let them know Patreon is an OK transaction, and then have Patreon re-process your pledge from your account page. Sorry for the extra work, Guys. This is completely outta my hands, unfortunately.
Also, please note that this will in no way impact the JULY 2018 rewards... which I am almost ready to send out. I'll keep you posted.
Thanks for your patience! -- Patrick XOXO
LINES: Patrick Fillion
COLORS: Cabrera and Fillion
TRIP is Β© Copyright and β’ 2018 Patrick Fillion / Class Comics Inc. All rights reserved.
Comments
Yup, I think things are sorted out, now.
Patrick Fillion
2018-08-09 15:34:27 +0000 UTCOh, first time I hear there was a problem. I hope it's okay now. No patrons of mine seemed to have any trouble, ouf !
CLX
2018-08-06 19:15:05 +0000 UTCI honestly don't know, Xander. Patreon handles all the billing. None of that goes through the artist's hands, so unfortunately, I don't know if this hiccup can have repercussions in other ways. But I would recommend you contact your bank in order to sort out the situation with your card. Sometimes banks can temporarily freeze accounts after a weird transaction just to play it safe. Hopefully the issue can be resolved quickly. Best of luck with all of that... I know it's areal pain. Meanwhile, I appreciate your patience with the Patreon side of things.
Patrick Fillion
2018-08-03 00:35:24 +0000 UTCIs it possible this locked down my debit card? I suddenly can't buy anything despite my card info not changing and plenty of money in my acount.
Xander Magick
2018-08-03 00:11:59 +0000 UTCI'm glad I could shed a little light on this, Johnny. It was a little puzzling to me at first to see how almost all my Patrons were being flagged as "declined"! O.O So yeah, this time, it wasn't your bank, thank goodness!
Patrick Fillion
2018-08-02 23:39:04 +0000 UTCThat explains why my payment didn't go through. I had assumed my bank was being stupid again (it wouldn't be the first, second, or even third time).
Johnny Gayzmonic
2018-08-02 23:03:06 +0000 UTCGlad to hear it, John! I think this is all smoothing over.
Patrick Fillion
2018-08-02 21:03:38 +0000 UTCMine went through without any hiccups *_*
Mihon
2018-08-02 20:22:24 +0000 UTCWAH-HOO!!! I think it's all sorting itself out after all. :D :D Thanks, Phoenix!
Patrick Fillion
2018-08-02 18:55:41 +0000 UTCYeah. Apparently they moved and this has made their payment processes a little tricky!
Patrick Fillion
2018-08-02 18:54:40 +0000 UTCJust checked and payment went through. π
Phoenix Monroe
2018-08-02 18:54:15 +0000 UTCHoly Molly!!! I didn't know that!!! :O
David Cantero
2018-08-02 18:47:28 +0000 UTC
