Patreon has put a lot of thought into their resources pages so if you ever have a question it is a great page to have bookmarked. You can find that page here https://support.patreon.com/hc/en-us
If you have questions about billing or logging in or whatever just check the page out.
You can also use the "send us a note" link to contact them for more help. Reaching out to the support team is a GOOD thing for everyone as it can make Patreon aware of issues they might not know about. The are quick to fix issues once they are aware of them. Using support does not cost you or the podcast any money.
You can also use our resource page for lots of questions too, but most of the answers are pulled from Patreon's page!!! https://www.sleepwithmepodcast.com/patreonfaq/
Have you tried a new podcast app lately? Try downloading Pocketcasts, Radiopublic, Overcasts (ios only) and Acast from your phone's store (they are all free apps)
Then use this link to add the bonus feed. You might find a new podcast app to love!
https://open.acast.com/public/patreon/fanSubscribe/239111
Here's a video to see that link in action https://youtu.be/0Aq0zjw6FTU