Patreon Customer Service in 2021
Added 2021-01-05 22:38:40 +0000 UTCHey--
Over the past six years, Kinda Funny has changed a lot. Today, I want to talk about a change for 2021: we won’t be using Patreon messaging anymore.
We love talking to you, but as the years have gone on, we’ve evolved how we use Patreon. We see this platform as our subscription service -- a way to deliver content to you as easily as possible.
Patreon Messages aren’t easy. On our end, we have hundreds in the inbox that range from people celebrating signing up to sending birthday wishes to wanting to argue with Nick about movies.
We love that stuff, but it often blocks out the Patrons who need help -- who don’t have an item they paid for, who had a credit card declined, and who are calling out a video that isn’t working.
Nothing hurts me more than seeing a Reddit post from someone who has been trying to tell us about a botched perk but feels like there’s no place to go. It’s why kindafunny.com/platinum is going to be updated throughout the year.
From now on, if something’s wrong with Patreon, email joey@kindafunny.com and CC greg@kindafunny.com. Patreon issues are business inquiries, period.
If you want to say hi, argue about games, etc., use social media and Twitch. Emails that should be social posts have to be ignored to keep the company running at 100 percent.
I don’t want you to ever feel like you didn’t get the product you were owed, and I hope this fixes that.
<3
Greg
Comments
I think you all handled this really well, even if you don't read this. Love you Joey & Greg!
2021-01-08 17:22:52 +0000 UTCAlso, DON’T comment on a Patreon post with an issue! I’m 99.9% sure none of the team will see it. Emailing Greg & Joey is the best way for them to know you have an issue.
PSWiitch
2021-01-06 07:28:29 +0000 UTCI know I’m just a random guy on Patron but I have to say I felt burned from the lack of communication this back half year of the year. I was considering going down to gold or silver, but I really appreciate this post and will continue my platinum subscription for the foreseeable future, this is how all companies should strive to run.
Tom Lisi
2021-01-06 03:50:19 +0000 UTCWell this answers all my questions! Thank you for this!
2021-01-05 23:30:53 +0000 UTCI want this in our faces. Making the content should be out No. 1 priority, but making Patrons happy should be No. 2. - Greg
Kinda Funny
2021-01-05 22:48:56 +0000 UTCHey Greg, As someone who deals with this problem at my job a lot, might I suggest creating a new email address for these inquiries, like cs@kindafunny.com or something? I'm not sure of the volume of email you and Joey get but in my experience separating communication channels as much as realistically possible is always best. A dedicated address for "customer service" is also easier for fans to remember and can be easily appended to communications.
Martin Murphy
2021-01-05 22:45:14 +0000 UTCWait... Patreon has a messaging system? xD
Arvel Crynyd
2021-01-05 22:42:52 +0000 UTCGreat to see this!
Mark Corlson
2021-01-05 22:41:21 +0000 UTC
