Question to Everyone
Added 2016-11-20 16:29:56 +0000 UTCSo recently, especially the last couple months, I've gotten a lot of people who pledge, get what content they want, and then delete the pledge either immediately, or right before the end of the month. I like the idea that people would be able to try it out and decide if they like it, but I also feel like this is happening a lot now, and if I don't do something to correct it then it's on me.
Patreon has an option that charges new patrons up front. As soon as they pledge, they pay that amount, and then it occurs on the first of the month every month after that. I do have a very specific problem with this model - if someone new pledges on the 25th of the month, then they'll have to pay the full pledge amount on the 25th, and again on the 1st of the next month. Which sucks. I don't want people to feel like I'm ripping them off, just the same as I don't want to be ripped off.
Maybe I can find some kind of reward that's delivered monthly (via e-mail, and not uploaded) that could entice folks to not cut and run the second they have what they want... Or maybe I should just do what Patreon suggests and choose to charge up front. What do you guys think?
Comments
That's very strange. I think charge up front, because you ARENT ripping people off, its them trying to do it with you, and I think youve been around and cool enenough that charging up front when this kind of attitude occurs should be expected.
Krystel
2016-11-22 02:57:23 +0000 UTCYeah it's definitely rude for somebody to join and then leave without paying even one months' worth.
ijuinkun
2016-11-21 05:34:38 +0000 UTCCharge them up front. Put a disclaimer in the pledge levels about the potential double charge to let people know and make a recommendation to wait until the new month to pledge. If they want to be a long term contributor or they don't mind paying twice in a short period, they will heed the disclaimer. If they really just want to pledge and run, they'll do that or go away. You shouldn't have to deal with this on a regular basis. Keep in mind that people who cut and run can very possibly repost everything they took somewhere else (and are much more likely to than people who actually want to support you). Even if you take action against them on here, that damage will be much harder, if not impossible, to correct.
Evermore
2016-11-21 03:40:16 +0000 UTCI thought about it some and I'm going to leave it as it is. It sucks, but I would rather just deal with the folks that abuse it than potentially double-charge any legitimate new patrons.
Chibi Biscuit
2016-11-21 00:34:09 +0000 UTCIf you charge up front just be sure to inform everyone. Your art is well worth it mate :D
Wolx Edwards
2016-11-20 21:38:48 +0000 UTCYeah, some people are just dishonest. Even if I were to join an artist's Patreon just to get existing content, I would keep my pledge long enough to pay. Not everyone feels that way though, and you shouldn't get ripped off.
Yugemos
2016-11-20 19:55:21 +0000 UTCI've seen this concern from a lot of creators. About someone pledging at the end of the month and getting charged again on the first. However, that's not really your problem. If you make it clear that you have the charge upfront option in effect, then it's up to whoever is interested in your Patreon to either wait till the beginning of the month, or pay once to download everything from your gallery then bail out.
Oxdarock
2016-11-20 17:05:08 +0000 UTCDon't let it get to you everything will be OK ^_~
2016-11-20 16:58:18 +0000 UTCI'd say charge upfront. Even if a newcomer gets the highest tier of $10, getting charged $20 within the course of a week isn't gonna break the bank for most people.
GentleFan
2016-11-20 16:56:31 +0000 UTCWhile this kind of behaviour sucks and I've seen it with a lot of the patreons I support, there's really no elegant solution outside of charging upfront. It may be worth putting a big fat disclaimer on the info page that you charge upfront so people can better plan for that, but it also makes it harder to pledge to you on a "whim" of course. At the end of the day, I think it may be best to just ignore this kind of thing and carry on for those people who genuinely love your stuff and want to support it. It's a bit like piracy - it's unfortunately going to happen and everything you do about it most likely will hurt your genuine supporters the most.
Maniko, conduit of hugely adorable, massively destructive beans
2016-11-20 16:40:58 +0000 UTC