Patreon Payment Processing updates

Those who support several different Patreon creators are probably already aware of possible issues with processing, but if you haven't gotten the word yet, here is the latest info I received from the Patreon team:

Pay day is right around the corner, and we wanted to   give you up to date information before payments start processing on Sept   1st.

You may be aware   that last month there were some issues with declined payments, and   confusion caused by patrons seeing a new descriptor on their bank account.   We’ve been working hard to limit the amount of disturbance you might   experience this month, and for a full recap of what we’ve been up to with   payment processors and you can read a blog post from Tyler, our VP of   Operations.

To give you more   info, we’ve started working with multiple payment processors to be able to   continue successfully processing adult content creators. As a result, we   moved the processing for adult creators to the UK. Unfortunately, this   means some of your patrons may see a 3% international processing fee for   their pledge. This is determined by their bank, not by Patreon, and every   bank treats these things differently which makes it hard for us to assess   who will be affected.

Here’s some information to share with your patrons in case an issue   arises.

If your   patrons are having any trouble, here’s what they can do:

1. If their bank suspects that the Patreon payment   is fraudulent, a patron can call up their bank to confirm the payment is   theirs and genuine. 
2. If their payment failed, they can follow these steps or switch to a different payment method.
3. If they are seeing an international processing   fee, they can switch their pledge to a different bank that doesn’t charge   for international payments. 
4. They can reach out to the Patreon support team to get account   specific help.

Here’s what we’ll be   doing:

1. We’ll reach out via email to any patron who   receives a “declined” payment with info on what they can do and   how.
2. We will continue Patreon’s proactive practice of   retrying payments throughout the month.

Thank you for your patience while we put the necessary   work in to ensure that your art can continue being funded on Patreon. If   you need any help or have further questions, we’re just a few clicks away.

The Patreon team