Oh no!
Added 2023-08-04 14:00:00 +0000 UTCHey, patrons!
I received the following email from Patreon that I wanted to pass onto you in case you're experiencing this:
An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.
If a patron reaches out to you about a decline, you can advise them to follow these steps:
- Contact their card issuer to confirm the charge is valid and retry that card
- If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History:
Comments
Switching a payment option seems to work (from paypal to visa and vice versa)
Guy Goldstein K
2023-08-04 15:16:06 +0000 UTC
