Patreon's Colossal Blunder
Added 2023-08-03 13:45:05 +0000 UTCHey all! I've been told that in the rush to switch billing providers Patreon has screwed up this month's pledges for a lot of people and cancelled their patronage altogether.
"Patreon changed its billing from California to Dublin for this month. So a lot of banks rejected the transactions as possible fraud.
This would be recoverable ... except that Patreon’s systems seem to have automatically wiped all patronage relationships with a bounced transaction!
there is no news writeup yet, but start at this twitter thread:
https://twitter.com/JasonKPargin/status/1686783605551382530
https://archive.is/RgMCt
https://www.reddit.com/r/patreon/comments/15g4sj8/why_did_i_suddenly_lost_300_patrons/
IF YOU SPONSOR SOMEONE ON PATREON: go in and check your transactions for August, and re-send them if they bounced. The “retry” link is located in your billing history.
https://www.patreon.com/settings/billing "
Let me know if you need any assistance with this! Thanks for your support this month and always.
-Jon
Comments
It also seems kind of crazy that Patreon is billing the patron for creator separately. Why can't they just batch up my subscriptions and file a single monthly bill? Surely they're wasting money on transaction processing fees this way?
Auros Harman
2023-08-06 19:29:38 +0000 UTCI had to add a different card and re-subscribe. Very irritating. Patreon's emails said I should just be able to find the transaction and re-try it, but first it was quite difficult to actually find where to do that, and then when I did, it didn't actually work. It would just say "something went wrong". Anyways, I think I finally am re-subscribed now.
Auros Harman
2023-08-06 19:28:44 +0000 UTCHey I finally restored this after days of trying. They don't seem to be retrying the billing automatically and they only gave me a response of "check with your bank about the fraud request and try again." But for many of my accounts still, it just won't let me make a purchase at all! If I find out anything actionable I'll share it
Thomas Whitney
2023-08-05 22:25:01 +0000 UTCI use PayPal too and haven’t run into any problems as a result. Seems like the key here- and that’s pretty damned stupid on patreon’s part.
Garlax
2023-08-04 02:48:05 +0000 UTCPerhaps it's an issue with the banks involved? I use PayPal for Patreon payments because my credit union automatically refuses anything that comes in from outside of the US, but it will allow PayPal charges without question so I do any and all international orders/payments through PayPal.
Doreen Reynolds-Consolati
2023-08-03 20:02:11 +0000 UTCI've had problems before where they double bill my card but they usually fix it after a week or two. 🙄
Dan Tomalesky
2023-08-03 18:44:24 +0000 UTCThanks for the heads-up. Looks like my August payment fired off, and another is scheduled for September. Don't seem to have dropped any patron-ees. I guess I lucked out.
Stefan Edward Jones
2023-08-03 18:35:39 +0000 UTCI had a duplicate on another creator’s payment (they have a different billing date) but my main payment was correct and only came out 1x.
JoanneBB
2023-08-03 16:11:42 +0000 UTCAh, so the "Did you make this transaction?" text from my card provider wasn't just random security checking.
Dave Van Domelen
2023-08-03 14:58:00 +0000 UTCAll fine here as far as I can see. For some reason The payment came out in two chunks, but I think the amount is right.
Marc Pengryffyn
2023-08-03 14:40:19 +0000 UTCMine's been in Dublin for a while.
Kerry Frey
2023-08-03 14:37:21 +0000 UTCI seem to be missing any email receipts for last month and this month, but according to my billing history I'm all paid up, and I can see deductions by Patreon from my CC over the last 2 - 3 days. Fingers crossed it all gets to you, let us know if you end up short.
Matt Wallis
2023-08-03 14:28:21 +0000 UTC
