A note about your Patreon payment this month
Added 2018-09-01 19:59:16 +0000 UTCYou may be aware that last month there were some issues with declined payments, and confusion caused by patrons seeing a new descriptor on their bank account. Patreon has been working hard to limit the amount of disturbance you might experience this month, and for a full recap of what they've been up to with payment processors and you can read a blog post from Tyler, our VP of Operations.
If you're having any trouble, here’s what you can do:
- If your bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
- If your payment failed, they can follow these steps or switch to a different payment method.
- If they are seeing an international processing fee, they can switch their pledge to a different bank that doesn’t charge for international payments.
- They can reach out to the Patreon support team to get account specific help.
