Attention Patrons!

I just received an email from Patreon concerning the issues that happened last month with processing pledges.  I'm relaying the exact email here so you can all see it.  Patreon has switched to a bank in the UK in order to continue processing adult content Patreon creators.  Here's what you need to know...

Pay day is right around the corner, and we wanted to give you up to date information before payments start processing on Sept 1st.

You may be aware that last month there were some issues with declined payments, and confusion caused by patrons seeing a new descriptor on their bank account. We’ve been working hard to limit the amount of disturbance you might experience this month, and for a full recap of what we’ve been up to with payment processors and you can read a blog post from Tyler, our VP of Operations.

To give you more info, we’ve started working with multiple payment processors to be able to continue successfully processing adult content creators. As a result, we moved the processing for adult creators to the UK. Unfortunately, this means some of your patrons may see a 3% international processing fee for their pledge. This is determined by their bank, not by Patreon, and every bank treats these things differently which makes it hard for us to assess who will be affected.

Here’s some information to share with your patrons in case an issue arises.

If your patrons are having any trouble, here’s what they can do:

1. If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
2. If their payment failed, they can follow these steps or switch to adifferent payment method.
3. If they are seeing an international processing fee, they can switch their pledge to a different bank that doesn’t charge for international payments.
4. They can reach out to the Patreon support team to get account specific help.

Here’s what we’ll be doing:

1. We’ll reach out via email to any patron who receives a “declined” payment with info on what they can do and how.
2. We will continue Patreon’s proactive practice of retrying payments throughout the month.

Over the next 24-48 hours, you might notice your dashboard fluctuate. We know you’re excited to get your payout, but please sit tight as we process your payments fully before relying on the numbers as your final monthly earnings. They may change a little throughout the month, but don’t worry, that’s just us working in the background retrying any declined payments.

Thank you for your patience while we put the necessary work in to ensure that your art can continue being funded on Patreon. If you need any help or have further questions, we’re just a few clicks away.

The Patreon team

Hopefully, if any of your pledges fail to process, the appropriate links above will help you resolve it.  Or contact me also, and I'll do the best I can to help.

Thanks all!

-pf